You can send your Balíkovna parcel to a pickup location including Balíkovna outlets located at post office, Balíkovna outlets at other locations and Balíkovna-BOXes or newly to an address, such as home, office, or summer house.

The discounted price applies to parcels sent from the website www.balikovna.cz/en/send-parcel to any other Balíkovna or address within the Czech Republic.

The discounted price for parcels is intended for registered users of the My Balíkovna account and is therefore available exclusively to registered users who have created an account with us.

Easily. Just create a My Balíkovna account on our website and log in. Have you already registered on My Balíkovna? Then all you have to do is to log in to balikovna.cz/poslat-balik and send your parcel to any Balíkovna or address in the Czech Republic.

The discounted price for your parcel will be automatically loaded after you log in to your My Balíkovna account and fill in the data to send your parcel.

Parcels with a printed address label can be dropped off at any Balíkovna including AlzaBoxes. Parcels without an address label destined to an address can only be dropped off at Balíkovna outlets located at post office. Parcels without an address label destined to a pickup location can be dropped off at any Balíkovna except AlzaBoxes where you need an address label to be attached to your parcel.

Balíkovna outlets located at post office
You will need the pickup code contained in the email or text notification plus the recipient’s name to pick up your parcel at a post office. Alternatively, you may use your identity document. Most post offices have a ticket terminal. Press the “Code-based pickup” button and enter the pickup code. You will be called within a couple of minutes.

Balíkovna outlets at other locations
You will need the pickup code and the recipient’s name to pick up your parcel at our partners.

Balíkovna-BOX
Enter the pickup code on the display screen of the box. The box will open, you will pick up the parcel and close the box. That’s all. If you have a parcel with COD, use the Track parcel section of the Balíkovna website or the link contained in the email notification for prior payment of the COD amount. You will not be able to open the box until the parcel is paid for.

You will be informed about the progress of your addressed parcel delivery by email notifications. An SMS notification will be sent to you on the day of delivery and our driver will call you before the delivery attempt.

No problem. Your parcel will be deposited at the nearest Balíkovna located at post office or Balíkovna-BOX. You will just use the pickup code and collect your parcel at a time that suits you.

Certainly. Just make sure to give them the pickup code and the addressee’s name or parcel number. You will find the code in the email or SMS notification.

It may happen that the Balikovna outlet location that you selected is unable to accept the parcel because their capacity is full, for example. To ensure that you can pick-up your parcel as soon as possible, we will automatically store it at an alternate location, the closest Czech Post Office. Therefore, you don’t have to worry about anything. We’ll inform you about the alternate pickup location through SMS or e-mail. Information will also be available via the Track Parcels tool.

Unfortunately not. Smaller Balíkovna locations have a limited storage capacity so we need you to pick up your parcel as soon as possible, within 7 calendar days at the latest, or approximately 2 working days in case of Balíkovna-BOXes. But don’t worry. If you do not have time, just send somebody else with the pickup code to collect your parcel.

Balíkovna outlets located at post office
All post offices accept cash or card payments.

Balíkovna outlets at other locations
Some of our partners do not accept card payments. In such case, you can use a prior online card payment. Just find your parcel in the Track parcel section of the Balíkovna website. If it is ready for pickup, click on the “Online card payment” button. Alternatively, use the link contained in the email notification. It is sent as soon as the parcel is ready for pickup.

Balíkovna-BOX
Parcels with COD waiting in a Balíkovna-BOX may only be picked up after a prior online card payment of the COD amount. You will not be able to open the box until the parcel is paid for. Just find your parcel in the Track parcel section of the Balíkovna website and click on the “Online card payment” button. Alternatively, use the link contained in the email notification. It is sent as soon as the parcel is ready for pickup.

Balíkovna Delivery To Address
The COD amount can be paid directly to the driver in cash or by card. Most of our drivers have a payment terminal.

• Just select the Balíkovna service from the delivery services offered by the online store. If the service is not available, please send us an email to podporaobchodu@cpost.cz and we will try to arrange for a contract. In the meantime, you can select delivery by Czech Post and use the Online Change of Delivery Instructions tool to have your parcel redirected to a Balíkovna.

Balíkovna-BOX is a novel service. You can pick up your parcel at any time and without waiting from this self-service box.

Balíkovna outlets located at places other than post offices are run by our partners. You can find them at grocery, stationery, newsagent’s shops or drugstores. Also, at certain SAZKA betting shops.

Balíkovna outlets located at post offices are dedicated counters for fast parcel pickup. Some of the post offices with a Balíkovna counter are also run by our partners. They are called Partner Post Offices.

Parcels that are ready for pickup at post offices or our partners will wait for 7 calendar days. Parcels ready for pickup from Balíkovna-BOXes will wait for about 2 working days.

You can find the exact pickup period in the Track parcel section of the Balíkovna website or in the notification email. We will inform you by an email or text message about the forthcoming end of the pickup period.

Akce platí po celý duben pro nově registrované i stávající zákazníky. Stačí si u nás na webu nebo v mobilní aplikaci vytvořit účet Moje Balíkovna a přihlásit se. Nabídka platí i pro balíky na dobírku, počet balíků není omezen. Platí však, že každá zásilka musí být individuálně odbavená a zaplacená prostřednictvím mobilní nebo webové aplikace Balíkovna. Adresní štítek si vytiskněte, nalepte na balík a podejte na kterékoliv Balíkovně. Bez vytištěného adresního štítku lze podat pouze na poštách.