AlzaBoxes

Parcel pickup

Parcel drop-off

OD payment on website or using a mobile application

Typically 2 working days for pickup

User Manual – parcel delivery with address label

User Manual – parcel delivery with tracking code

How do the boxes work?

I.

Order parcel delivery to a box.

II.

You will receive a text message with the pickup code.

III.

Enter the code on the screen.

IV.

The parcel is yours.

Frequently asked questions

How large parcels will fit in an AlzaBox?

Parcels weighing up to 15 kg and sized up to 50 × 50 × 50 cm. Applies both to pick up and drop off.

How can I send a parcel from an AlzaBox?

You can send parcels from any AlzaBox. Just post the data online, print and attach the address label, or write the posting code on the parcel. Scan the label at an AlzaBox or enter the posting code from the parcel. Then place your parcel in the locker, close it, and you’re all set.

Never place an unlabelled parcel (without a label or posting code) into a self-service box.

How can I pick up a parcel from a AlzaBox?

The pickup is very fast and intuitive. Just enter the pickup code you will find in the text or email notification or in the Balíkovna mobile application. Remove your parcel from the open locker, close the locker – and that’s it.

Note: The default screen for picking up from an AlzaBox contains only numeric characters. If your code includes letters, press the “ABC” key to display the full keyboard. Enter the code regardless of case.

Do I have to print the address label?

No, it is not necessary. Just write the posting code on the parcel when sending from an AlzaBox.

Can I send a COD parcel to a AlzaBox?

Yes. However, the COD amount must be paid online before picking up the parcels. Use the link in the received notification to make the payment. The COD amount can also be paid in the Balíkovna mobile application or through Apple Pay or Google Pay. Boxes do not accept card payments.
You will be notified by email and receive the pickup instructions as soon as the parcel is placed in the AlzaBox. They will include a link to the payment gateway for a safe payment of the COD amount.

What if I cannot print the address label?

No problem. Just write the posting code on the parcel and manually enter this code on the box’s display when sending from an AlzaBox.

Never place an unlabelled parcel (without a label or posting code) into a self-service box.

How long will a parcel in an AlzaBox wait?

Typically, your parcel will stay in the AlzaBox 2 working days.

What if the parcel does not fit in the offered locker?

Follow the instructions on the AlzaBox screen and open a larger locker. For more information see the User Manual.

Can I extend the pickup time?

The pickup time cannot be extended. Your reservation of a locker for the parcel is for a precisely set limited period of time.

What if the parcel does not fit in a larger locker either?

Click through to the screen informing you that the AlzaBox has no other locker available. Only then close the open locker and send the parcel from another AlzaBox or Balíkovna.

What if the parcel fails to fit into the chosen AlzaBox?

Your parcel will be ready for pickup at the most convenient or nearest alternative pickup location.

From which AlzaBox can I send a Balíkovna parcel?

From any AlzaBox in the Balíkovna network.

What happens if I do not manage to pick up the parcel?

The parcel will be sent back to the sender.

What if the AlzaBox is full?

The screen will inform you that the AlzaBox is full and cannot accept any further parcels. Try another self-service box or Balíkovna location .

How many parcels can I place into one locker?

Always place only one parcel into one locker. If you are sending several parcels at a time, make sure you place each one in the appropriate locker.

Can I use an AlzaBox to send parcels ordered on Vinted or Aukro?

Yes.

Self-service boxes - first aid

What to do if the locker (e.g. the display) isn’t working and you can’t collect or send a parcel?

Each locker has a customer support phone number displayed. Please call, state the location of the locker, and follow the operator’s instructions.

If you cannot collect your parcel, call the Balíkovna helpline on 218 218 218. The incident will be recorded and your parcel will then be stored at the nearest Balíkovna at a post office.

If you cannot send your parcel, please use another locker. You may also try collecting or sending the parcel later.

What to do if the parcel you collect from the locker is damaged?

Parcels should not arrive damaged, but if you find yours is: Do not leave it in the locker – please collect it.

Photograph the parcel immediately in the condition you found it (ideally still in the locker). If you cannot take a photo, you must present the parcel for a claim in the same condition, including both outer and inner packaging.

A claim must be made at any Czech Post’s branch within 2 working days of collection. Full details of the claims procedure.

What to do if you entered the correct PIN but the locker door got stuck and you can’t reach your parcel, while the parcel status shows as collected?

Please call the Balíkovna helpline on 218 218 218. The incident will be recorded and your parcel will then be stored at the nearest Balíkovna at a post office.

What to do if the locker did not open even though you entered the correct code?

First, check that you really entered the correct code and that you are at the correct locker – your notification always contains a direct link to the parcel’s location.

Try the action again after a short while.

If the locker still does not open, contact the locker’s customer support. The phone number is displayed on every locker. Provide the parcel number, the locker’s location, and describe the problem.

Then call the Balíkovna helpline on 218 218 218. The incident will be recorded and your parcel will then be stored at the nearest Balíkovna at a post office.

What to do if the parcel in the locker is not yours?