AlzaBoxes

Parcels weighing up to 15 kg and sized up to 50 × 50 × 50 cm. Applies both to pick up and drop off. 

You can send parcels from any AlzaBox. Just post the data online, print and attach the address label, or write the posting code on the parcel. Scan the label at an AlzaBox or enter the posting code from the parcel. Then place your parcel in the locker, close it, and you’re all set.

Never place an unlabelled parcel (without a label or posting code) into a self-service box.

The pickup is very fast and intuitive. Just enter the pickup code you will find in the text or email notification or in the Balíkovna mobile application. Remove your parcel from the open locker, close the locker – and that’s it.

Note: The default screen for picking up from an AlzaBox contains only numeric characters. If your code includes letters, press the “ABC” key to display the full keyboard. Enter the code regardless of case.

No, it is not necessary. Just write the posting code on the parcel when sending from an AlzaBox.

Yes. However, the COD amount must be paid online before picking up the parcels. Use the link in the received notification to make the payment. The COD amount can also be paid in the Balíkovna mobile application or through Apple Pay or Google Pay. Boxes do not accept card payments. 
You will be notified by email and receive the pickup instructions as soon as the parcel is placed in the AlzaBox. They will include a link to the payment gateway for a safe payment of the COD amount. 

No problem. Just write the posting code on the parcel and manually enter this code on the box’s display when sending from an AlzaBox.

Never place an unlabelled parcel (without a label or posting code) into a self-service box.

Typically, your parcel will stay in the AlzaBox 2 working days.

Follow the instructions on the AlzaBox screen and open a larger locker. For more information see the User Manual.

The pickup time cannot be extended. Your reservation of a locker for the parcel is for a precisely set limited period of time.

Click through to the screen informing you that the AlzaBox has no other locker available. Only then close the open locker and send the parcel from another AlzaBox or Balíkovna.

Your parcel will be ready for pickup at the most convenient or nearest alternative pickup location.

The screen will inform you that the AlzaBox is full and cannot accept any further parcels. Try another self-service box or Balíkovna location.

Always place only one parcel into one locker. If you are sending several parcels at a time, make sure you place each one in the appropriate locker.

Yes.