I Have an Establishment
How It Works
Want To Know More?
What type of establishment is suitable for a Balíkovna?
We don’t have any special requirements concerning the type of establishment. It can be a grocery, a confectionery, a newsagent, a bicycle shop, a haberdashery, a beauty salon, or a hairdresser. Any brick-and-mortar establishment that is easily accessible, has a nice interior, at least some storage capacity, and friendly opening hours will do.
Can self-service BOXes or retail chains join the network?
Balíkovna is a network open to any parcel pickup outlets including alternative types.
If you operate self-service boxes or another retail chain with 5 or more outlets, send us an email with your contact details to firstname.lastname@example.org. We will be happy to contact you and arrange for the parameters and form of our cooperation.
How should I proceed and what conditions do I have to fulfil?
If you have a brick-and-mortar location, please fill out the PDF form and send it to email@example.com If you fulfil the required conditions, we will contact you with a direct offer of cooperation including a draft contract.
If you run a chain of 5 or more outlets or self-service dispensers, do not fill in the form. Send us an email directly to firstname.lastname@example.org We will contact you, describe the terms and conditions, and prepare a cooperation offer including a contract.
Once you fulfil the terms and conditions and sign the contract, you will become a Balíkovna and receive a promotional sign from us as well as details for access to the parcel management application.
Who can I reach out to if I need help?
The whole process has been designed so that you are not bothered with too much paperwork. Each Balíkovna has its own controlling post office to help and directly support you. Technical problems with the parcel management application should be reported to Czech Post’s helpdesk.
What to tell a customer seeking the pickup code?
Recommend the customer to check the mobile phone or email address to which the code was sent.
The code can also be sent again. Just tell the customer to find the parcel in the Track parcel tool and click on “Re-send code.”
Another option is to wait for the next notification that is to arrive 2 days before the expiry of the pickup period. It will again include the code. The last option is to have the parcel redirected to the depositing post office and use the identity card to collect the parcel.
What to do if the parcel is subject to additional surcharges?
Like cash-on-delivery amount, these surcharges will be paid by the customer when the parcel is collected. They are charged for paid additional services chosen by the customer in the Online Change of Delivery Instructions application. Most common surcharges include surcharges for change of depositing post office or change of parcel delivery to post office to parcel delivery to Balíkovna outlet.