Ke stažení
Documents for download - Retail
Pricelists
Retail Pricelist
Valid from 1. 5. 2026
Terms
General Terms and Conditions for the Provision of Services
Valid from 1. 7. 2026
Terms – Retail
Valid from 1. 7. 2026
Additional Services, Instructions, Surcharges and Discounts
Valid from 1. 7. 2026
Packaging Requirements
Valid from 1. 5. 2026
Addressing and Labelling Requirements
Valid from 1. 5. 2026
Notifications and Delivery Notices
Valid from 1. 7. 2026
Claim and Request Compensation
Valid from 1. 7. 2026
Information on personal data processing
Valid from 1. 7. 2026
Rules for providing unified registration and login services for end users (My Balíkovna account)
Valid from 1. 8. 2022
Conditions for Home Box Delivery services
Valid from 1. 7. 2026
Instructions and product sheets
Instructions for proper parcel packaging
Valid from 1. 7. 2026
Instructions for proper parcel packaging and posting at boxes
Valid from 1. 7. 2026
Instructions for paying cash‑on‑delivery online from the notification, website and mobile application
Valid from 3. 11. 2025
Claims
How to make a claim
Valid from 1. 7. 2026
Documents for download – Business
Pricelists
Business Pricelist
Valid from 1. 7. 2026
Terms
General Terms and Conditions for the Provision of Services
Valid from 1. 7. 2026
Terms – Business
Valid from 1. 7. 2026
Additional Services, Instructions, Surcharges and Discounts
Valid from 1. 7. 2026
Packaging Requirements
Valid from 1. 5. 2026
Addressing and Labelling Requirements
Valid from 1. 5. 2026
Notifications and Delivery Notices
Valid from 1. 7. 2026
Claim and Request Compensation
Valid from 1. 7. 2026
Information on personal data processing
Valid from 1. 7. 2026
General Business Terms and Conditions for Contractual Clients
Valid from 1. 7. 2026
Business Terms and Conditions - Balíkovna Partner (available in Czech only)
Valid from 1. 7. 2026
Instructions and product sheets
Product sheet for Balíkovna na adresu
Valid from 1. 7. 2026
Product sheet for Balíkovna
Valid from 1. 7. 2026
Online stores/auction and marketplace platforms
Logos for online store shopping carts
Valid from 1. 1. 2026
Guide to displaying Balíkovna in the shopping cart
Valid from 1. 1. 2026
Find a Balíkovna implementation manual
Valid from 1. 1. 2026
Instructions for displaying Balíkovna on an auction or marketplace platform
Valid from 1. 1. 2026
Parcel labelling and barcode printing instructions
Address label printing instructions for Balíkovna (available in Czech only)
Valid from 1. 1. 2026
Address label printing instructions for Balíkovna na adresu (available in Czech only)
Valid from 1. 1. 2026
Parcel barcoding instructions for contractual consignors (available in Czech only)
Valid from 1. 1. 2026
Parcel preparation and data submission options (available in Czech only)
Online Posting
User's manual for the Online Posting application
Valid from 1. 1. 2026
Návod na přípravu dat pro podání v partnerské síti (aplikace PodáníOnline)
Valid from 1. 5. 2026
API
API description and operations
Valid from 1. 1. 2026
Complete API documentation
Valid from 1. 1. 2026
Data files
Data file specification (pp. 13–30)
Valid from 1. 1. 2026
Forms (available in Czech only)
Parcel pickup list
A5 format
Valid from 1. 1. 2026
A4 format
Valid from 1. 1. 2026
Decade statement of postage
Decade statement in PDF
Valid from 1. 1. 2026
Decade statement in xlsx
Valid from 1. 1. 2026
Sender's registration form for No-Card Cash On Delivery
Sender's registration form
Valid from 1. 1. 2026
Customer outputs (available in Czech only)
Balíkovna na adresu a Balík Do ruky
| Customer output name | Customer output | Specification |
|---|---|---|
| List of locations where Balík Do ruky and Balíkovna na adresu parcels can be dropped off | CSV file | CSV file description |
| List of locations where Balíkovna na adresu over 31.5 kg parcels can be dropped off | CSV file | CSV file description |
| List of locations handling parcels over 20 kg | CSV file |
Balíkovna
| Customer output name | Customer output | Specification |
|---|---|---|
| Balíkovna locations for parcel holding | CSV file | CSV file description |
| Balíkovna locations for parcel drop-off | CSV file | CSV file description |
Claims
Instructions for submitting a damage claim for Balík Do ruky over 30 kg and Balíkovna Home Delivery over 30 kg parcels (available in Czech only)
Valid from 1. 7. 2026
Damage claim form for Balík Do ruky over 30 kg and Balíkovna Home Delivery over 30 kg parcels (available in Czech only)
Valid from 1. 4. 2026
How to make a claim
Valid from 1. 7. 2026