The discounted price of CZK 65 applies to parcels sent from the website www.balikovna.cz/en/send-parcel to any other Balíkovna within the Czech Republic.

The discounted price of CZK 65 is intended for registered users of the My Balíkovna account and is therefore available exclusively to registered users who have created an account with us.

Easily. Just create a My Balíkovna account on our website and log in. Have you already registered on My Balíkovna? Then all you have to do is to log in to balikovna.cz/poslat-balik and send your parcel to any Balíkovna in the Czech Republic.

The discounted price of CZK  65 will be automatically loaded after you log in to your My Balíkovna account and fill in the data to send parcels. 

Balíkovna outlets located at post office  

You will need the pickup code contained in the email or text notification plus the addressee’s name to pick up your parcel at a post office. Alternatively, you may use your identity document.   

Most post offices have a ticket terminal. Press the “Code-based pickup” button and enter the pickup code. You will be called within a couple of minutes.  

Balíkovna outlets at other locations  

You will need the pickup code and the addressee’s name to pick up your parcel at our partners.  

Balíkovna-BOX  

Enter the pickup code on the display screen of the box. The box will open, you will pick up the parcel and close the box. That’s all. If you have a parcel with COD, use the Track parcel section of the Balíkovna website or the link contained in the email notification for prior payment of the COD amount. You will not be able to open the box until the parcel is paid for. 

Certainly. Just make sure to give them the code for pick-up as well as, either the full name of the parcel recipient, or parcel tracking ID number.

It may happen that the Balikovna outlet location that you selected is unable to accept the parcel because their capacity is full, for example. To ensure that you can pick-up your parcel as soon as possible, we will automatically store it at an alternate location, the closest Czech Post Office. Therefore, you don’t have to worry about anything. We’ll inform you about the alternate pickup location through SMS or e-mail. Information will also be available via the Track Parcels tool.

Unfortunately not. Smaller Balikovna outlets have a limited storage capacity so we need you to pick up your parcel as soon as possible, within 7 calendar days at the latest. But don't worry. If you do not have time, just send somebody else with the pickup code to collect your parcel.

Balíkovna outlets located at post office  

All post offices accept cash or card payments.  

Balíkovna outlets at other locations  

Some of our partners do not accept card payments. In such case, you can use a prior online card payment. Just find your parcel in the Track parcel section of the Balíkovna website. If it is ready for pickup, click on the “Online card payment” button. Alternatively, use the link contained in the email notification. It is sent as soon as the parcel is ready for pickup.  

Balíkovna-BOX  

Parcels with COD waiting in a Balíkovna-BOX may only be picked up after a prior online card payment of the COD amount. You will not be able to open the box until the parcel is paid for. Just find your parcel in the Track parcel section of the Balíkovna website and click on the “Online card payment” button. Alternatively, use the link contained in the email notification. It is sent as soon as the parcel is ready for pickup. 

If you get a system error page, open the Balíkovna page in a new browser window, or click on the Balíkovna logo to go to the homepage and reload the page or click on another Balíkovna page.

If the avatar icon for a logged-in user does not appear after logging in and you are not sure if you are logged in, please reload the page or click on another Balíkovna page. In both cases, the login should be reset.
 

We have found out that email addresses with the domains centrum.cz, atlas.cz, volny.cz, mujmail.cz, centrum.sk and atlas.sk receive our registration completion email with a delay of several hours. We are working to resolve the issue. Please, let us know if the email does not arrive within the next day.

Just select the Balikovna service from the delivery services offered by the online store If the service is not available, please send us an email to podporaobchodu@cpost.cz and we will try to arrange for a contract. In the meantime, you can select delivery by Czech Post and use the Online Change of Delivery Instructions tool to have your parcel redirected to a Balikovna.

Balíkovna-BOXis a novel service. You can pick up your parcel at any time and without waiting from this self-service box. 

Balíkovna outlets located at places other than post offices are run by our partners. You can find them at grocery, stationery, newsagent’s shops or drugstores. Also, at certain SAZKA betting shops.

Balíkovna outlets located at post offices are dedicated counters for fast parcel pickup. Some of the post offices with a Balíkovna counter are also run by our partners. They are called Partner Post Offices. 

Parcels that are ready for pickup at post offices or our partners will wait for 7 calendar days. Parcels ready for pickup from Balíkovna-BOXes will wait for about 2 working days.

You can find the exact pickup period in the Track parcel section of the Balíkovna website or in the notification email.  

We will inform you by an email or text message about the forthcoming end of the pickup period.