OX Point
How do the boxes work
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Frequently asked questions
How large parcels will fit in an OX Point Box?
Parcels weighing up to 15 kg and sized up to 50 × 50 × 50 cm. Applies both to pick up and drop off.
How can I send a parcel from an OX Point Box?
You can send your parcel from any OX Point Box. Just post the data online, print the address label, attach it to the parcel, and scan the label into the OX Point Box. Place the parcel into the locker, close it – and it’s sent.
How can I pick up a parcel from an OX Point Box?
The pickup is very fast and intuitive. Just enter the pickup code you will find in the text or email notification or in the mobile application. Remove your parcel from the open locker, close the locker – and that’s it.
Is it necessary to have a printed address label?
Not always. Most OX Point Boxes need a printed address label attached to the parcel. However, some boxes can print the address label (see exactly how to proceed). We have been working to extend this service.
Can I send a COD parcel to an OX Point Box?
Yes. However, the COD amount must be paid online before picking up the parcels. Use the link in the received notification to make the payment. The COD amount can also be paid in the Balíkovna mobile application or through Apple Pay or Google Pay. Boxes do not accept card payments.
You will be notified by email and receive the pickup instructions as soon as the parcel is placed in the OX Point Box. They will include a link to the payment gateway for a safe payment of the COD amount.
What if I cannot print the address label?
Use an OX Point Box with a label printer. Parcels without an address label can be dropped off at any Balíkovna location except self-service boxes. Please, never place an unidentified parcel into an OX Point Box! Sorry, unidentified parcels cannot be delivered.
How long will a parcel in an OX Point Box wait?
Typically, your parcel will stay in the OX Point Box 2 working days.
Can I extend the pickup time?
The pickup time cannot be extended. Your reservation of a locker for the parcel is for a precisely set limited period of time.
What if the parcel does not fit in a larger locker either?
If the parcel does not fit in the open locker, select the cannot be sent option on the OX Point Box screen. The sending will be cancelled and a confirmation will appear on the screen. You will then be able to send the parcel from another Balíkovna location or self-service box.
What if the parcel fails to fit into the chosen OX Point Box?
Your parcel will be ready for pickup at the most convenient alternative pickup location.
From which OX Point Boxes can I send a parcel?
What happens if I do not manage to pick up the parcel?
The parcel will be sent back to the sender.
What if the OX Point Box is full?
The screen will inform you that the OX Point Box is full and cannot accept any further parcels. Try another self-service box or Balíkovna location.
How many parcels can I place into one locker?
Always place only one parcel into one locker. If you are sending several parcels at a time, make sure you place each one in the appropriate locker.
Can I use an OX Point Box to send parcels ordered on Vinted or Aukro?
Yes. If you do not have an OX Point Box with a label printer nearby, you need to print the address label and attach it to the parcel before sending it from the OX Point Box.
Self-service boxes - first aid
What to do if the locker (e.g. the display) isn’t working and you can’t collect or send a parcel?
Each locker has a customer support phone number displayed. Please call, state the location of the locker, and follow the operator’s instructions.
If you cannot collect your parcel, call the Balíkovna helpline on 218 218 218. The incident will be recorded and your parcel will then be stored at the nearest Balíkovna at a post office.
If you cannot send your parcel, please use another locker. You may also try collecting or sending the parcel later.
What to do if the parcel you collect from the locker is damaged?
Parcels should not arrive damaged, but if you find yours is: Do not
leave it in the locker – please collect it.
Photograph the parcel immediately in the condition you found it
(ideally still in the locker). If you cannot take a photo, you must
present the parcel for a claim in the same condition, including both
outer and inner packaging.
A claim must be made at any Czech Post’s branch within 2 working days of collection. Full details of the claims procedure.
What to do if you entered the correct PIN but the locker door got stuck and you can’t reach your parcel, while the parcel status shows as collected?
Please call the Balíkovna helpline on 218 218 218. The incident will be recorded and your parcel will then be stored at the nearest Balíkovna at a post office.
What to do if the locker did not open even though you entered the correct code?
First, check that you really entered the correct code and that you
are at the correct locker – your notification always contains a direct
link to the parcel’s location.
Try the action again after a short while.
If the locker still does not open, contact the locker’s customer
support. The phone number is displayed on every locker. Provide the
parcel number, the locker’s location, and describe the problem.
Then call the Balíkovna helpline on 218 218 218. The incident will be recorded and your parcel will then be stored at the nearest Balíkovna at a post office.
What to do if the parcel in the locker is not yours?
Each locker has a customer support phone number displayed. Please
call, state the location of the locker, and follow the operator’s
instructions.
Please call the Balíkovna helpline on 218 218 218. They will file
a request to trace your parcel and record that a different parcel is
in the locker.
Do not take the parcel with you under any circumstances – please close the locker door.
What to do if you missed the collection deadline and the locker no longer releases the parcel. Whom could I contact?
Once the deadline has passed, the parcel is returned to the sender. Please contact the sender directly to arrange the next steps.